Help Scout ranks #1 for shared inbox for customer emails (score 8.9/10). Pricing: From $25/user as listed (billed annually); free tier: yes. Runners-up: Front, Gorgias.
Top 5, ranked by our published rubric. Sponsorship never affects the order. Last updated 2026-10-13.
Score 8.9/10Paid from: From $25/user as listed (billed annually)Free tier: yesLast verified 2026-10-13
Why ranked: Its own site says: “Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.” We placed it 2nd of 5 on fit for this task. Free tier; paid from From $25/user as listed (billed annually).
Score 8.0/10Paid from: From $105/seat as listedFree tier: UnverifiedLast verified 2026-10-13
Why ranked: Its own site says: “Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.” We placed it 1st of 5 on fit for this task. No free plan confirmed; paid from From $105/seat as listed.
Why ranked: Its own site says: “Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more.” We placed it 3rd of 5 on fit for this task. No free plan confirmed; paid from Starter $10/mo, billed monthly.
Why ranked: Its own site says: “Superhuman is the AI productivity suite that gives you superpowers everywhere you work.” We placed it 4th of 5 on fit for this task. Free tier; paid from $12/member/mo annual ($15 monthly).
Why ranked: Its own site says: “Agentic AI that helps you organize, write, search, schedule, and more with just a prompt” We placed it 5th of 5 on fit for this task. No free plan confirmed; paid from $30/seat/mo.