Gorgias ranks #1 for ecommerce customer support (score 9.4/10). Pricing: Starter $10/mo, billed monthly; free tier: no (trial). Runners-up: Gladly, Tidio.
Top 5, ranked by our published rubric. Sponsorship never affects the order. Last updated 2026-10-13.
| # | Tool | Score | Pricing | Paid from | Free tier | What it is |
|---|---|---|---|---|---|---|
| 1 | Gorgias | 9.4 | From $10 | Starter $10/mo, billed monthly | no (trial) | E-commerce helpdesk |
| 2 | Gladly | 8.0 | Unverified | Unverified | Unverified | AI customer service platform |
| 3 | Tidio | 7.4 | From $24.17 | $24.17/mo | Unverified | Chat and Lyro AI for small business |
| 4 | Zendesk | 6.8 | From $19 | US$19/agent/mo | no | Customer service platform |
| 5 | Intercom | 5.8 | From $29 | $29/agent/mo annual + Fin $0.99/outcome | no | Customer service with Fin AI agent |
E-commerce helpdesk
Why ranked: Its own site says: “Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more.” We placed it 1st of 5 on fit for this task. No free plan confirmed; paid from Starter $10/mo, billed monthly.
Fit 10.0 · value 7.5 · breadth 10 · availability 10 (how we score) · pricing source · site live
AI customer service platform
Why ranked: Its own site says: “Gladly brings agentic commerce to your site for premium ecommerce support.” We placed it 2nd of 5 on fit for this task. Pricing unverified.
Fit 8.5 · value 5.0 · breadth 10 · availability 10 (how we score) · no readable pricing page · site live
Chat and Lyro AI for small business
Why ranked: Its own site says: “See what your customer conversations earn.” We placed it 3rd of 5 on fit for this task. No free plan confirmed; paid from $24.17/mo.
Fit 7.0 · value 5.6 · breadth 10 · availability 10 (how we score) · pricing source · site live
Customer service platform
Why ranked: Its own site says: “Move beyond deflection with AI agents that resolve issues end-to-end.” We placed it 4th of 5 on fit for this task. No free plan confirmed; paid from US$19/agent/mo.
Fit 5.5 · value 6.2 · breadth 10 · availability 10 (how we score) · pricing source · site live
Customer service with Fin AI agent
Why ranked: Its own site says: “Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.” We placed it 5th of 5 on fit for this task. No free plan confirmed; paid from $29/agent/mo annual + Fin $0.99/outcome.
Fit 4.0 · value 5.0 · breadth 10 · availability 10 (how we score) · pricing source · site live
No tools match these filters.
Many business tools are priced by quote only, so price filters hide them.
By TaskRanking's published rubric, Gorgias ranks first, followed by Gladly and Tidio.
None of the top 5 had a confirmed free tier when we checked on 2026-10-13.
Score = 50% fit, 25% value (from vendor pricing pages), 15% breadth, 10% availability. Sponsorship never affects rank.
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